Privacy Policy

Introduction

Solar Hacienda Pte Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solar-hacienda.com or use our services.

This policy is designed to comply with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws. By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Professional information (company name, job title, industry)
• Financial information (investment preferences, portfolio details) when relevant to our services
• Communication records (emails, messages, consultation notes)
• Website usage data (IP address, browser type, pages visited, time spent)

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• Browser type and version
• Operating system
• IP address and location data
• Pages viewed and navigation patterns
• Time and date of visits
• Referring website information

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing real estate analytics and market intelligence services
• Responding to inquiries and providing customer support
• Conducting market research and analysis
• Preparing customized reports and recommendations

Communication

• Sending newsletters and market updates (with your consent)
• Notifying you about service changes or updates
• Responding to your questions and requests
• Providing important notices about our services

Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Ensuring security and preventing fraud
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Data analytics and research
• Payment processing (if applicable)

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Investigation of fraud or security issues

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious interference
• Unlawful processing

Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Your Rights

Under Singapore's PDPA and other applicable laws, you have the following rights:

Access Rights

• Request access to your personal information
• Obtain copies of data we hold about you
• Request information about how we use your data

Correction Rights

• Request correction of inaccurate information
• Update your personal details
• Complete incomplete information

Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of newsletters and updates
• Request deletion of your data (subject to legal requirements)

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing services

Generally, we retain:

• Contact information: Until you request deletion or withdraw consent
• Service records: 7 years for business purposes
• Website analytics: 26 months
• Marketing data: Until you unsubscribe

International Data Transfers

Your personal information may be transferred to and processed in countries other than Singapore. When we transfer your data internationally, we ensure adequate protection through:

• Contractual safeguards with data processors
• Compliance with international data protection standards
• Regular monitoring of data protection practices

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Singapore courts.